Job Objective & Summary

Ensure Guests are treated with hospitality, accurately, and efficiently. Provide guests with service that anticipates their needs. Responsible for maintaining standards of hotel cleanliness set by the Director of Housekeeping. Help maintain smooth transfer of clean rooms and promote the cleanliness of hallways and service landings.

Essential Functions

· Maintain assigned public areas while meeting Hotel’s standards of cleanliness.

· Reporting any maintenance deficiencies.

· Collection, distribution, restocking of linen and terry items.

· Removing soiled linen.

· Wash, dry, fold linen.

· Check periodically the condition of the hotel linen.

· Help room attendants strip rooms and clear trash from assigned floors

· Help allocate clean linen to rooms as needed by attendant

· Trash disposal from carts and other assigned areas.

· Handling of guest requests or complaints.

· Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.

· Deep clean all assigned rooms and bathrooms.

· Replaces all amenities and linens according to hotel standards.

· Keeps carts and linen closets clean and orderly.

· Reports irregularities or suspicious circumstances on the guest floors.

· Notifies Manager of room status discrepancies such as vacant rooms or occupied rooms, etc.

· Turns in lost and found items as per department standard.

· Uses equipment and supplies in an appropriate and professional manner.

· Completes special cleaning projects.

· Greets guests in a friendly and courteous manner.

· Satisfies guest requests for information and service.

· Reports items of great value left unsecured in hallways and guest rooms.

· Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.

- Performs additional duties and responsibilities as assigned.

Qualification Standards

· Excellent oral and written communication skills

· Ability to communicate effectively with Management.

· Excellent organization skills.

· Ability to work well under deadline pressure and/or travel.

· Handling of guest requests and/or complaints

- Ability to use cleaning machinery

- Basic English required; knowledge of other languages is a plus

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person